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What is the Houzz Return Policy?

Asked 2 years ago
Houzz has a specific return policy that is designed to ensure customer satisfaction while also maintaining the standards of the marketplace. Generally, if a customer is not completely satisfied with their purchase, they can initiate a return within a specific timeframe from the date of delivery. The standard return period is typically thirty days, but it is essential to refer to the product details on the Houzz website, as certain items may have different return policies. To return an item, customers must ensure that it is in its original condition and packaging. Items that are customized or made to order may not be eligible for returns, so it is important to review the details of each product before making a decision. Additionally, customers are usually responsible for the return shipping costs unless the return is due to an error made by the seller or if the item is defective. To get the most accurate and up-to-date information regarding specific products and their return eligibility, customers should visit the relevant page on the Houzz website. There, they can find detailed return instructions and any potential timeframes that might vary based on the category of the item purchased.
Answered Jul 6th 2025

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