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Hoka Customer FAQ

Top Answers & How-to Guides

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The question we are asked most often is about how to talk to Hoka customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What types of shoes does Hoka offer?

Hoka has a wide array of footwear catering to various activities, including road running, trail running, racing, walking,...
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Are Hoka shoes suitable for trail running?

Hoka shoes are well-suited for trail running, offering cushioning, support, and traction for various terrains. With models...
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What makes Hoka shoes unique?

Hoka shoes stand out due to their unique combination of maximalist cushioning, lightweight construction, and active foot frame...
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What technology is used in Hoka shoe cushioning?

Hoka shoes utilize several advanced technologies for cushioning, including a lightweight EVA foam midsole for impact...
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How do Hoka shoes compare to other running shoes?

Hoka shoes stand out due to their maximal cushioning and meta-rocker design, offering superior shock absorption and promoting...
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Are Hoka shoes good for flat feet?

Hoka shoes are valued for their cushioning and support, making them suitable for flat feet. They offer shock absorption and...
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Sizing and Fit

How do I find my correct size in Hoka shoes?

To determine the right size for Hoka shoes, accurately measure your feet and compare the length to their sizing chart online....
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What is the best way to break in new Hoka shoes?

To effectively break in new Hoka shoes, it is recommended to start with short indoor wear to help your feet adjust. Gradually...
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Do Hoka shoes run true to size?

Hoka shoes typically fit true to size, but variations exist depending on the model. Users are encouraged to check the size...
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Warranty and Returns

Do Hoka shoes come with a warranty?

Hoka shoes usually include a limited warranty that addresses manufacturing defects but not normal wear. Warranty specifics can...
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How do I return or exchange my Hoka shoes?

Returning or exchanging Hoka shoes is simple and typically must be done within thirty days of purchase. Shoes should remain...
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Care and Maintenance

How should I care for my Hoka shoes?

To care for Hoka shoes, regularly remove dirt using a soft brush or cloth and avoid machine washing. For deep cleaning, use...
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How do I clean my Hoka shoes?

To maintain Hoka shoes, start by removing laces and insoles for separate cleaning. Use a soft brush or damp cloth to remove...
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Purchasing Information

Can Hoka shoes be used for everyday walking?

Hoka shoes are well-suited for daily walking thanks to their comfort and support. Their lightweight design and cushioning offer...
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Where can I purchase Hoka products?

Hoka products can be found at specialty running stores, sporting goods retailers, and online on the official Hoka website,...
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