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How do I return or exchange my Hoka shoes?

Asked 5 months ago
Returning or exchanging Hoka shoes is a straightforward process, and Hoka generally offers a generous return policy. Typically, customers have thirty days from the date of purchase to initiate a return or exchange. The shoes should be in their original condition, and it is important that they are unworn and unwashed for hygiene reasons. To return or exchange, customers usually need to visit the Hoka website, where they can find specific instructions tailored to their purchase needs. This may include printing a return label or obtaining an authorization number. If the shoes were bought from a retail partner rather than directly from Hoka, customers may need to follow the return policy of that particular retailer, which could differ. It is advisable for customers to keep their receipt or order confirmation as it may be necessary for processing the return or exchange. For more detailed information or specific inquiries, it can be helpful to check the Hoka website, as it will have up-to-date instructions and contact information for further assistance.
Answered Aug 11th 2025

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