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How do I dispute a charge from Handy?

Nov 14, 2023

1. Locate Charge Descriptions on Your Account

There are two methods available to discover the amount Handy charged your account. These methods include:

Using the Handy App

Handy's mobile application makes it convenient for you to review charges. Here's how:

  • Open the Handy app: The first step is to open the Handy app on your mobile device. Ensure that you install the app and that you log in to your account.
  • Go to the bookings section: Once you're in the app, look for the 'Bookings' or 'Orders' section. This is where you'll find a list of all your past and current bookings.
  • Tap 'Past': If the charge you want to dispute is related to an older booking, tap on the 'Past' option. This will display your previous bookings, allowing you to select the one in question.
  • Select the specific booking: Find the booking that corresponds to the charge you're disputing. Tap on it to open the booking details.
  • Find a breakdown of charges: To understand the charges associated with this booking, scroll down to the bottom of the page. Here, you'll find a comprehensive breakdown, including service costs, additional charges and applicable sales tax.

Using the Handy Website

If you prefer using the web version, you can. Here's how:

  • Log in to your Handy account on the website: To begin, access the Handy website on your preferred web browser. Ensure that you're logged into your Handy account using your registered details.
  • Go to the 'Bookings' page: Once you log in, navigate to the 'Bookings' page. This is the hub where you can access a comprehensive overview of your bookings and their associated charges.
  • Review past charges: To focus on past bookings and their charges, look for options such as 'Past' or 'History.' Selecting either of these will lead you to a list of your previous bookings.
  • Click on the booking you have questions about: Find the specific booking that corresponds to the charge you want to dispute. To view the booking information, click on it.
  • Click on 'View Payment Details': Once inside the booking details, locate the 'View Payment Details' option. Clicking on this will provide a detailed breakdown of the payment associated with the booking. Here, you can explore additional charges.

2. Contacting Handy

Knowing how to contact Handy's support team is crucial if you need to dispute charges or seek account clarification. Find out the different ways to contact Handy to dispute your charges:

Use Handy's chat support: To receive assistance, click on the blue chat icon on its website. Handy's chat support is operational from 8 a.m. to 11 p.m.

Booking confirmation email: In case you prefer alternative methods, Handy provides contact details in your booking confirmation email. 

Conclusion

Handy's helpful support team can help customers with billing problems, making it easy to solve any issues. Handy works to fix any charging concerns and make sure things run smoothly.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Handy

Best Phone Number for Handy More questions and solutions
Asked 2 years ago
Updated 2 years ago
Viewed 966,874 times
Locate charge descriptions
Handy app charges
Handy website charges
Find breakdown of charges
Review past charges
Contact handy support team
Dispute charges
Seek account clarification
Hands chat support
Booking confirmation email
Handy billing problems

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