What should I do if I receive a defective product?

If you receive a defective product from Hammacher Schlemmer, it is important to address the issue promptly to ensure a resolution. The first step is to review the specific return policy stated on the Hammacher website or in the documentation that accompanied your order. Typically, Hammacher Schlemmer offers a satisfaction guarantee, which allows customers to return defective items for a replacement or refund. To initiate the return process, locate your order number and any necessary details about the product. You can then refer to the return instructions provided on the Hammacher website. Often, this involves filling out a return form or contacting customer service to inform them of the defect while requesting a resolution. It is advisable to provide clear information regarding the issue, including any relevant details about the condition of the product upon arrival. Once the return authorization is obtained, carefully package the defective item to prevent any further damage during the return shipment. Send it back according to the instructions provided by Hammacher Schlemmer, and keep a record of the shipment for your records. For the latest return policies or additional assistance, customers may check the current web page for contact information and updates regarding their specific situations. This ensures a smooth process and helps facilitate a satisfactory resolution for the defective product.