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HBO Shop Customer FAQ

Top Answers & How-to Guides

What is HBO Shop's Phone Number?

The question we are asked most often is about how to talk to HBO Shop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent HBO Shop Customer Questions

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Ordering and Payment

How can I place an order?

To place an order at HBO Shop, customers should visit the website, browse the merchandise, and select items to add to their...
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What payment methods are accepted?

HBO Shop generally accepts a range of payment options, including major credit cards and PayPal for customer convenience....
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What is the return policy?

The return policy at HBO Shop generally allows returns within thirty days of purchase, requiring items to be in original,...
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Can I cancel or make changes to my order?

HBO Shop allows limited time for order modifications or cancellations after placing an order. Customers should check the...
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Damage and Returns

What should I do if I receive a damaged item?

If an item arrives damaged from HBO Shop, customers should first check the return policy on the website and document the damage...
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Do you offer gift wrapping services?

HBO Shop does not confirm gift wrapping services but some items may come in decorative packaging. Visitors are encouraged to...
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Shipping and Tracking

How long does it take to process an order?

HBO Shop usually processes orders within one to three business days, but this may take longer during busy periods. Shipping...
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Do you offer international shipping?

HBO Shop provides a range of shipping options, with international availability depending on the product and destination....
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Can I track the status of my order?

HBO Shop allows customers to track their order status after it has been processed and shipped, with a tracking number provided...
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Promotions and Discounts

Are there any discounts or promotions available?

HBO Shop provides various discounts and promotions that can include percentage-off sales, seasonal offers, and special deals...
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How do I redeem gift cards at the HBO Shop?

To redeem gift cards at the HBO Shop, visit their website, select items, and go to checkout where you can enter your gift card...
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Product Information

What is the sizing chart for apparel?

HBO Shop offers a detailed sizing chart for apparel, featuring various sizes like small to extra-large with relevant...
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Are there any exclusive items available at the HBO Shop?

The HBO Shop features a range of exclusive merchandise that appeals to fans, including distinctive apparel, collectibles, and...
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What types of products can I find at the HBO Shop?

HBO Shop features a wide variety of products, including apparel, collectibles, and household items inspired by beloved series...
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We look to the HBO Shop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
HBO Shop issues reported to GetHuman
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