© GetHuman Inc.

HBO MAX Customer FAQ

Top Answers & How-to Guides

What is HBO MAX's Phone Number?

The question we are asked most often is about how to talk to HBO MAX customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How many profiles can I have on my HBO Max account?

HBO Max allows users to create up to five unique profiles on their accounts, enabling family members to have personalized...

Can I share my HBO Max account with others?

HBO Max permits users to share their accounts with multiple devices and create individual profiles for different members....
Ask any question you have about HBO MAX customer service, get an answer now.

Recent HBO MAX Customer Questions

I have hbo and hbo max. I can’t get it. It stopped. I put in email and password then it says who is your provider. 2 days ago I was getting Max without a problem

It sounds like you're experiencing a login issue with HBO Max. Make sure you are using the same email and password associated with your HBO Max account. If prompted to select a provider, ensure you choose the correct one linked to your subscription. Sometimes, signing out and then signing back in can help. If the problem persists, we suggest checking the HBO Max service status to see if there are any ongoing issues. The most up-to-date contact information for support can be found on the page you are currently viewing.
Asked Jul 10, 2025 3:24 PM

I have two different account how can I cancel one and keep the other

To cancel one of your HBO MAX accounts while keeping the other, log into the account you want to cancel. Go to the account settings or subscription management section and look for an option to cancel your subscription. Follow the prompts to complete the cancellation. Make sure to keep a record of any confirmation emails. This will allow you to retain the account you wish to keep without any issues.
Asked Jan 11, 2025 7:34 PM

When is DUNE 2 going to stream on HBO MAX

We're sorry, but as of now, there is no confirmed date for when DUNE 2 will be available to stream on HBO MAX. HBO MAX often updates its media library, so keep an eye out for announcements about new releases.
Asked Apr 15, 2024 6:20 PM

Help me with my HBO MAX customer service issue

Device Compatibility

What devices can I stream HBO Max on?

HBO Max is compatible with a variety of devices including smart TVs from brands like Samsung and LG, streaming devices such as...

Can I watch HBO Max outside of the United States?

HBO Max primarily serves viewers in the United States, but it is also available in select international markets, such as parts...

Does HBO Max offer 4K streaming?

HBO Max provides 4K streaming for certain selected titles, enhancing the viewing experience. Users must have compatible devices...

Subscription Information

Do I need a cable/satellite TV subscription to access HBO Max?

HBO Max does not require a cable or satellite subscription for access. It functions as a standalone service, allowing direct...

What is the cost of HBO Max?

As of October 2023, HBO Max pricing varies based on subscription type, with options for ad-supported and ad-free plans. The...

What happens to my HBO Max account if I cancel my subscription?

When an HBO Max subscription is canceled, the account remains active until the end of the current billing cycle, allowing...

Content Availability

Can I download shows and movies to watch offline on HBO Max?

HBO Max indeed permits downloads of select shows and movies for offline viewing on compatible mobile devices. Users can find...

What content is available on HBO Max?

HBO Max boasts a vast array of content, featuring acclaimed original series like "Game of Thrones" and "Euphoria," alongside a...

Can I watch live shows on HBO Max?

HBO Max primarily provides on-demand content, and while it includes some live events like sports and specials, traditional live...

Account Management

How many profiles can I have on my HBO Max account?

HBO Max allows users to create up to five unique profiles on their accounts, enabling family members to have personalized...

Can I share my HBO Max account with others?

HBO Max permits users to share their accounts with multiple devices and create individual profiles for different members....

How do I manage my HBO Max subscription?

Users can manage their HBO Max subscription by logging into their account on the app or website and accessing account settings....

Features and Controls

What is the difference between HBO and HBO Max?

HBO is a traditional cable network known for its premium content and requires a cable subscription, while HBO Max is a...

Are there parental controls on HBO Max?

HBO Max features parental controls that enable guardians to manage content for younger viewers. Users can create profiles for...

What are the supported languages on HBO Max?

HBO Max supports multiple languages, with English as the main language, plus subtitles and audio in Spanish, French,...

Support and Troubleshooting

Is there a family or student discount available for HBO Max?

Currently, HBO Max does not have specific discounts for families or students. Families can create multiple profiles on a single...

What should I do if I'm having trouble streaming content on HBO Max?

If streaming issues arise on HBO Max, one should first verify their internet connection and possibly restart their router....
We look to the HBO MAX issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
HBO MAX issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!