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Why am I experiencing playback issues on HBO Go?

Asked 2 years ago
There are various factors that could lead to playback issues on HBO Go. One common reason is an unstable internet connection. If the internet is slow or intermittent, it can affect the streaming quality and result in buffering or interruptions. To mitigate this, users are encouraged to test their internet speed and ensure they have a sufficient bandwidth for streaming content. Another factor may be device compatibility. HBO Go is designed to work on a wide range of devices, but not all devices are created equal. Users should make sure that their device meets the minimum requirements for the application and is running the most up-to-date version of the operating system. If the application is out of date, it may not function correctly or could experience bugs. Cache and temporary files can also play a role in playback issues. Clearing the cache or even reinstalling the application can sometimes resolve these problems. Additionally, checking for any ongoing outages or maintenance updates on the HBO Go service can provide insight, as these can sometimes affect playback capabilities. For further assistance or more specific troubleshooting steps, users might consider looking for additional support information available on the current HBO Go web page.
Answered Jul 19th 2025

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