GunBroker.com Customer FAQ

GunBroker.com does not offer phone support. However, they do have a robust online help center for registration issues. Visit the website and navigate to the help center where you can find instructions on addressing common issues. If you are unable to resolve your problem with the available resources, you can submit a customer service ticket. Once you've submitted this, a member of the GunBroker.com support team will get in touch with you to assist further.

I'm sorry to hear about this issue. If you're having trouble with a transaction on GunBroker.com, it's recommended that you file a dispute under the Fraud Claims process. According the GunBroker's policies, they provide a platform for safe transactions and encourage communication between buyers and sellers. Filing a claim ensures GunBroker can assist in mediating the issue. They actively monitor all activities for any potential fraud to keep the marketplace a secure environment. Please go ahead and initiate the dispute process for your order.

If your access code isn't allowing you to make purchases on GunBroker.com, it could be because of a few reasons. Your account might not be fully verified yet, or there could be a problem with your payment method. It's important to make sure that all of your account and payment information is accurate and up-to-date. Additionally, the item you're trying to purchase may also have certain restrictions. If all the relevant details seem correct but you're still experiencing problems, it's possible you're dealing with a technical issue. Be sure to check the code properly whether it is typed in the correct format without any spaces or characters.

We're sorry to hear about your concerns. If you suspect fraudulent activity on your GunBroker.com account, secure your account immediately by changing your password and update your security questions. After ensuring the security of your account, report the issue directly to GunBroker.com. They have a dedicated customer service team that handles such matters and they will guide you through the necessary procedures to investigate and resolve the situation. Remember, never share your account login details with anyone.

If you are having trouble resetting your user ID or password on GunBroker.com, make sure you're following the correct steps. For your user ID, you won't be able to change it once it's set. If you've forgotten it, look for any email communications from GunBroker.com, which should contain your user ID. To reset your password, click 'Sign In' at the top right of the home page. Then, click on 'Forgot your password?' and fill in the necessary details. A link to reset your password will be sent to your registered email address. Keep in mind that it might fall into your spam or junk mail folder so do check those as well. If you're still experiencing issues, it might be a technical problem.