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GroundLink Customer FAQ

Top Answers & How-to Guides

What is GroundLink's Phone Number?

The question we are asked most often is about how to talk to GroundLink customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does GroundLink offer corporate accounts?

GroundLink provides corporate accounts designed to cater to business transportation needs. These accounts offer benefits such...
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Recent GroundLink Customer Questions

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Services Offered

What services does GroundLink offer?

GroundLink offers diverse transportation solutions, primarily airport transfers for travelers, along with car services for...
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Is GroundLink available in multiple cities?

GroundLink operates in numerous cities worldwide, providing airport transfers and car services in major areas. They focus on...
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What types of vehicles can I choose from?

GroundLink provides a wide range of vehicles to meet different needs, including standard sedans, spacious SUVs, luxury sedans,...
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Does GroundLink offer corporate accounts?

GroundLink provides corporate accounts designed to cater to business transportation needs. These accounts offer benefits such...
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Booking Information

How do I book an airport transfer with GroundLink?

Booking an airport transfer with GroundLink is simple. You visit their website, fill out a booking form with your travel...
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Can I modify or cancel my GroundLink reservation?

Customers can modify or cancel their GroundLink reservations, but policies regarding this may differ based on the service type...
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What is the cancellation policy for GroundLink services?

GroundLink's cancellation policy typically does not charge a fee for cancellations made over two hours before pick-up. However,...
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How far in advance should I book my GroundLink ride?

GroundLink suggests scheduling rides as early as possible to secure availability and favorable rates. For local rides, a few...
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Payment and Discounts

What payment methods does GroundLink accept?

GroundLink provides various payment options including major credit cards like Visa, MasterCard, American Express, and Discover....
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Are there any promotions or discounts for GroundLink users?

GroundLink regularly features promotions and discounts for both new and existing customers. These offers vary and could include...
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Driver Information

How do I track my GroundLink driver?

Customers can track their GroundLink driver through the GroundLink app or website, which offers real-time updates on the...
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Are GroundLink drivers professionally licensed?

GroundLink drivers are required to have professional licenses to ensure safety and service quality. They typically possess...
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Travel Experience

What happens if my flight is delayed?

In case of a flight delay, GroundLink monitors the flight status and adjusts the pick-up time accordingly to accommodate...
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Does GroundLink provide child seats?

GroundLink provides child seats for families traveling with children, and it is essential to communicate specific requirements...
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What is the policy for lost and found items?

GroundLink has a well-defined lost and found policy to help passengers recover their items. Customers should contact the...
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What is the estimated travel time for GroundLink rides?

Estimated travel times for GroundLink rides depend on factors like distance, time of day, and traffic. Customers receive an...
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