Note that Grammarly has a "no refunds" policy but there are some exceptions to that rule. If you have been charged incorrectly, you might be able to get a refund. Keep reading for some helpful tips to follow to get Grammarly to refund a charge.
Grammarly is an online tool that uses artificial intelligence and natural language processing to highlight spelling and grammar issues in writing. Users download the tool and can check their writing for emails, documents, and more. Individuals can use the free version of the tool which lets you know there is an issue with your writing but doesn't say where it is or how to fix it. The paid version of the tool offers more information about writing issues and offers solutions to fix the problems.
Note that Grammarly has a "no refunds" policy but there are some exceptions to that rule. If you have been charged incorrectly, you might be able to get a refund. Keep reading for the steps you should follow to get Grammarly to refund a charge.
Unfortunately, Grammarly doesn't have a customer service phone number or live chat function you can use to reach out to for additional help. You can search your payment issue on the Grammarly Help Pages to see if others have encountered the same problem and have found a solution.
If you believe you have been charged incorrectly, you may be eligible for a refund. You can create a support ticket to have Grammarly look into the charges for you.
In the top right corner of the screen, select 'Sign In.'
Sign in to your account with your email address and password. Alternatively, you can sign in with your Facebook or Google accounts.
Under 'What did you want to talk to us about?' click on 'Payments and billing.'
Choose the billing issue that is most relevant to your situation. The possible options include:
I was charged more than expected
I don't recognize a Grammarly charge on my statement
Why was I charged again?
I have another billing question
You will be redirected to a new page with a text box for you to explain your issue. Be as specific as possible in your details including the amount of the charge, the date it was charged, and why you believe it's incorrect. You can upload files or images if it helps support your claims. Select 'Submit.'
You will receive an email from a Grammarly customer service representative in a few business days.
Note that Grammarly will not issue refunds after your subscription renewal date, as outlined in their terms and conditions. If you wish to cancel your Grammarly subscription, you should do it at least one business day before your billing date.
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