Updated October 16, 2025

Goldenmine.com Customer FAQ

Recent Goldenmine.com Customer Questions

Help me with my Goldenmine.com customer service issue

Order and Shipping

How do I track my order?

To track an order from Goldenmine.com, check your email for a confirmation containing a tracking number and a link to the...

Do you offer free shipping?

Goldenmine.com typically offers free shipping on orders exceeding a specific amount within the contiguous United States....

Do you ship internationally?

Goldenmine.com provides international shipping for jewelry, offering various options that differ by location. Shipping costs...

What if I receive the wrong item?

In the event of receiving an incorrect item from Goldenmine.com, customers should first verify their order confirmation and...

Can I view my past orders?

Customers can view their past orders on Goldenmine.com by logging into their account and visiting the "Order History" or "My...

How can I unsubscribe from your newsletter?

To unsubscribe from the Goldenmine.com newsletter, locate the unsubscribe link at the bottom of the emails you receive. If you...

What payment methods do you accept?

Goldenmine.com accepts a variety of payment methods, including major credit cards and PayPal, to ensure a smooth and secure...

What types of jewelry does Goldenmine.com sell?

Goldenmine.com provides a wide range of jewelry, including gold and sterling silver necklaces, bracelets, earrings, and rings....

Can I customize or personalize jewelry on your website?

Goldenmine.com provides numerous options for customizing and personalizing jewelry, including engraving names and choosing...

Are the diamonds on your website certified?

Goldenmine.com features various diamond jewelry, with many diamonds being certified by respected gemological labs such as the...

Do you offer engraving services?

Goldenmine.com provides engraving services for select jewelry pieces, allowing personalization with names, dates, or messages....

Can I request a ring resizing?

Goldenmine.com provides ring resizing services to help customers achieve an ideal fit. Eligibility and costs depend on the...

What materials are your jewelry made from?

Goldenmine.com features a wide range of jewelry made from high-quality materials including various karats of gold, sterling...

What is your return policy?

Goldenmine.com offers a customer-friendly return policy allowing returns within thirty days of delivery if items are unworn and...

What is your warranty policy?

Goldenmine.com provides a warranty policy focused on customer satisfaction, covering defects in materials and craftsmanship. It...

What is your exchange policy?

Goldenmine.com has a customer-friendly exchange policy that allows exchanges within approximately thirty days of receiving an...

Do you offer a lifetime warranty on your products?

Goldenmine.com offers various warranties depending on the product, usually covering manufacturing defects and normal wear....

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