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Glossier Customer FAQ

Top Answers & How-to Guides

How do I Contact Glossier Customer Service?

The question we are asked most often is about how to talk to Glossier customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What categories of products does Glossier offer?

Glossier provides a diverse selection of products in skincare and makeup. Their skincare line includes essentials like...
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Are Glossier products cruelty-free?

Glossier is dedicated to being cruelty-free, ensuring their products are not tested on animals at any point. Their ethical...
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What ingredients are used in Glossier products?

Glossier products include a thoughtful mix of skin-friendly ingredients, such as hyaluronic acid, niacinamide, and plant...
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What are the best-selling products at Glossier?

Glossier has several best-selling products, including Balm Dotcom for moisturizing, Boy Brow for brow shaping, Cloud Paint for...
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Are Glossier products suitable for sensitive skin?

Glossier offers a range of products often suitable for sensitive skin, with gentle and hydrating formulations. However,...
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Ordering and Shipping

How can I place an order on Glossier.com?

To place an order on Glossier.com, users should browse products, select their desired items, and add them to the shopping cart....
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What are the shipping options available for Glossier orders?

Glossier provides a range of shipping options, including standard, expedited, and sometimes express shipping based on the...
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How can I track my Glossier order?

To track an order from Glossier, one can use the tracking link in the confirmation email or input the tracking number on the...
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Does Glossier offer international shipping?

Glossier provides international shipping to certain countries, allowing customers outside the U.S. to purchase their products....
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Returns and Promotions

What is Glossier's return policy?

Glossier generally allows returns within thirty days of delivery for unused and unopened items, with conditions for opened...
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Does Glossier offer gift sets or bundles?

Glossier does provide gift sets and bundles, especially during special occasions, featuring a range of popular products often...
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What promotions or sales does Glossier periodically offer?

Glossier offers a variety of promotions throughout the year, including seasonal discounts, "Gift With Purchase" offers, and...
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Customer Engagement

How do I apply Glossier products effectively?

To effectively apply Glossier products, start with a clean, moisturized face and choose appropriate skincare items. Use a sheer...
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Where can I find customer reviews for Glossier products?

Customer reviews for Glossier products can be found on the official Glossier website, beauty blogs, social media like Instagram...
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Rewards and Rep Program

How can I become a Glossier rep?

To become a Glossier representative, it typically helps to have a passion for beauty and skincare, along with an active social...
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Does Glossier have a rewards program?

Glossier offers a rewards program called Glossier Points, allowing customers to earn points through purchases and reviews,...
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We look to the Glossier issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Glossier issues reported to GetHuman
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