Glossier Customer Service Issues

The following are issues that customers reported to GetHuman about Glossier customer service, archive #1. It includes a selection of 4 issues reported from December 30, 2020 until December 29, 2022. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

We are eagerly awaiting our order. The package was scanned by DHL in Illinois on December 7, [redacted], indicating it's en route. Despite the usual delays attributed to COVID-19 and the holiday rush, it’s now December 30, and the order's not yet in our hands. Order Confirmation #GLO[redacted]93 We appreciate your understanding of the current challenges; however, it has been a full month since we made the purchase. Kindly inform us when we can expect to receive the products. Thank you for addressing this issue.

I'm attempting to purchase a large size Milk & Honey face wash for my granddaughter. Unfortunately, when I try to check out, the order doesn't go through; the circle with a slash just keeps turning. I'm in NC, paying with a credit card, and shipping to Seattle. I've also tried using coupons, but every time I enter a code, it says the code doesn't exist in red text. I've been checking out as a guest. Thank you.

Hello, I made a purchase of approximately £[redacted] worth of Glossier products on December 6th. Subsequently, I received a second order confirmation email on December 8th. However, only half of my order was delivered to me, even though it could have all been shipped together in one box. I had hoped that the remaining items (2 lip balms and 3 clear lip glosses) would be sent separately. Despite my patience, it has now been around 10 days since I placed the order. I would greatly appreciate your assistance in resolving this matter. Thank you for your attention to this issue. Best regards, Skye :)

Hello, I'm reaching out regarding my order payment made on November 30th with the order number GL[redacted]8. I've been trying to get in touch via email about a refund, but it's been 10-15 days now and I haven't received any response about the refund payment. Kindly process my payment promptly and enhance your customer service to address such issues more efficiently. Thank you.