Globe Telecom Customer FAQ

To activate your SIM and start receiving OTPs, insert the SIM card into your phone and ensure it is properly recognized. Follow the activation instructions provided with your SIM, which may involve making a call or sending a text message to a specific number. You should also ensure that your phone has a solid network signal. Once activated, you should be able to receive OTPs. If you encounter issues, please check the activation guidelines provided with your SIM package.

To activate an eSIM for your existing Globe number, you typically need to request an eSIM activation from Globe Telecom. This process can involve scanning a QR code provided by Globe, following specific instructions, and ensuring your device is compatible with eSIM technology. Please refer to the link on this page for the most accurate and detailed steps for eSIM activation.

To request a replacement SIM card with the same number after reporting it as lost, you typically need to provide a valid government-issued ID, a duly accomplished application form, and possibly pay a fee. It is also advisable to provide the original number and any other information associated with the account for verification. Be prepared to answer some security questions to confirm your identity.

To disable your eSIM on your stolen iPhone, you can visit your Globe Telecom account online and use their self-service options to manage your eSIM. You'll need to suspend your mobile number to prevent unauthorized use. There is also a link provided on this page for the most up-to-date contact information if you need assistance.

To reactivate your expired SIM, you typically need to visit a Globe store or use the Globe app to check if reactivation is possible. Bring valid identification as it may be required for the process. It's important to act quickly, as SIM reactivation may not be possible after a certain period of expiration. If you have any specific questions about your account or the process, please refer to the resources available on this page.