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Franklin Bank Customer FAQ

Top Answers & How-to Guides

How do I Contact Franklin Bank Customer Service?

The question we are asked most often is about how to talk to Franklin Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I open a new account?

To open a new account at Franklin Bank, individuals can either visit a branch with required documents or apply online through...

What documents do I need to provide to open a new account?

To open a new account at Franklin Bank, you will generally need a valid photo ID, proof of address, and potentially additional...
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Recent Franklin Bank Customer Questions

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Account Opening

How do I open a new account?

To open a new account at Franklin Bank, individuals can either visit a branch with required documents or apply online through...
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What documents do I need to provide to open a new account?

To open a new account at Franklin Bank, you will generally need a valid photo ID, proof of address, and potentially additional...
Read more

What is the minimum deposit required to open an account?

The minimum deposit needed to open an account at Franklin Bank differs based on the account type, such as checking or savings....
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Are there any special accounts for students or seniors at Franklin Bank?

Franklin Bank has specific accounts designed for both students and seniors. Student accounts usually feature reduced fees and...
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Online Banking

How do I sign up for online banking?

To enroll in online banking at Franklin Bank, visit their official site and find the section for online banking. You will need...
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Can I access my accounts online?

Franklin Bank offers online account access, allowing customers to manage their accounts via computers or mobile devices....
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Can I set up automatic payments through Franklin Bank?

Customers can set up automatic payments through Franklin Bank, allowing them to schedule recurring payments easily. This can be...
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What online banking features are available through Franklin Bank?

Franklin Bank provides a variety of online banking features including real-time account access, fund transfers, electronic bill...
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Banking Services

How do I make a deposit or withdrawal?

Deposits and withdrawals at Franklin Bank can be made through local branches, ATMs, or online banking. Customers can get...
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What services does Franklin Bank offer?

Franklin Bank offers a range of services, including checking and savings accounts, certificates of deposit, personal loans,...
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What are the fees associated with maintaining an account?

Franklin Bank's fees vary by account type and can include monthly maintenance charges that may be waived with specific...
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What is the interest rate on savings accounts?

The interest rates for savings accounts at Franklin Bank differ based on account type and market conditions. Generally, higher...
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What is the overdraft policy at Franklin Bank?

Franklin Bank's overdraft policy allows transactions to go through despite insufficient funds, though this could incur fees...
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Branch Information

Are my deposits insured by the FDIC?

Franklin Bank is an FDIC member, meaning your deposits are insured up to two hundred fifty thousand dollars per ownership...
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What are the operating hours of Franklin Bank branches?

Franklin Bank branches generally operate Monday to Friday, from 9:00 AM to 5:00 PM, with some branches offering extended hours....
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