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First Alert Customer FAQ

Top Answers & How-to Guides

What is First Alert's Phone Number?

The question we are asked most often is about how to talk to First Alert customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent First Alert Customer Questions

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Product Functionality

What should I do if my First Alert alarm goes off?

When a First Alert alarm activates, it is important to stay calm and act quickly. Evacuate the area if smoke, fire, or carbon...
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How often should I replace my smoke alarm?

First Alert advises that smoke alarms should be replaced every ten years due to potential deterioration of internal components....
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What is the battery life of First Alert alarms?

The battery life for First Alert alarms typically ranges from five to ten years, varying by model. Users should refer to their...
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What should I do if my First Alert smoke alarm is faulty?

If a First Alert smoke alarm is malfunctioning, check the battery and replace it if necessary. Inspect for damage or dust,...
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Installation and Maintenance

Are there guidelines for smoke detector placement?

First Alert offers clear recommendations for smoke detector installation, recommending that detectors be placed on each level...
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How do I install a First Alert smoke detector?

To install a First Alert smoke detector, first choose a location, ideally by sleeping areas and avoiding kitchens or bathrooms....
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Do First Alert products require regular maintenance?

First Alert products necessitate ongoing maintenance to ensure optimal performance and safety. Regular monthly testing of smoke...
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How do I test my First Alert alarm for functionality?

To ensure that a First Alert alarm is functioning correctly, locate and press the test button on the device. If the alarm...
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Product Information

What types of safety products does First Alert offer?

First Alert has an extensive variety of safety products, including smoke detectors, carbon monoxide alarms, combination units,...
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What is the difference between ionization and photoelectric smoke alarms?

Ionization smoke alarms and photoelectric smoke alarms function differently for fire detection, with ionization types...
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What materials are First Alert smoke detectors made of?

First Alert smoke detectors are made of a variety of durable materials. The outer casing typically utilizes high-quality...
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Are First Alert products suitable for commercial use?

First Alert products are mainly designed for home safety but can suit some commercial settings, depending on local regulations...
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Purchasing Products

How do I choose the right First Alert product for my needs?

To select the best First Alert product, assess the areas needing protection, consider features like smart connectivity, and...
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Are First Alert products covered by a warranty?

First Alert products generally include a warranty that varies by type, covering defects for one to ten years. The warranty...
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Can I purchase First Alert products online?

First Alert products are available for online purchase through numerous retailers, including e-commerce sites and home...
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How can I find a local retailer for First Alert products?

To locate a nearby retailer for First Alert products, visiting their official website can be useful. Many sites feature store...
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We look to the First Alert issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
First Alert issues reported to GetHuman
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