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Fidelis Care Customer FAQ

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What is Fidelis Care's Phone Number?

The question we are asked most often is about how to talk to Fidelis Care customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Overview

What is Fidelis Care?

Fidelis Care is a New York-based health insurance provider that offers various affordable health plans, including Medicaid,...
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What type of health insurance plans does Fidelis Care offer?

Fidelis Care offers various health insurance plans including Medicaid Managed Care for low-income families, Child Health Plus...
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What is the coverage network of Fidelis Care?

Fidelis Care offers a broad coverage network throughout New York State, including various healthcare providers and facilities....
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Eligibility and Enrollment

Can I keep my current doctor if I switch to Fidelis Care?

When switching to Fidelis Care, check if your current doctor is in their network, as each plan has different providers. The...
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What financial assistance programs are available for Fidelis Care members?

Fidelis Care offers various financial assistance programs, including Medicaid for low-income individuals, Child Health Plus for...
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Covered Services

What services are covered by Fidelis Care health insurance plans?

Fidelis Care health insurance plans provide extensive coverage, including preventive care, primary and specialist services,...
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Are prescription medications covered by Fidelis Care?

Fidelis Care provides coverage for prescription medications as part of various health plans, including Medicaid and Medicare....
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Are preventive services covered by Fidelis Care?

Fidelis Care covers a range of preventive services, including check-ups and screenings, to promote members' health and prevent...
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Claims and Appeals

What is the process for filing a claim for services covered by Fidelis Care?

Filing a claim with Fidelis Care involves healthcare providers submitting claims for in-network services on behalf of members....
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How can I appeal a decision made by Fidelis Care?

To appeal a Fidelis Care decision, a member should first review the denial notice for details and instructions. It is important...
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Finding Care

What should I do if I have an emergency and need care?

In case of a medical emergency, it is essential to go to the nearest emergency room or urgent care. If the situation is...
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How do I find a doctor in the Fidelis Care network?

To locate a doctor within the Fidelis Care network, individuals should visit the Fidelis Care website, where a provider search...
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We look to the Fidelis Care issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fidelis Care issues reported to GetHuman
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