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Eyesave.com Customer FAQ

Top Answers & How-to Guides

What is Eyesave.com's Phone Number?

The question we are asked most often is about how to talk to Eyesave.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Eyesave.com Customer Questions

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Order Tracking and Changes

How can I track my order?

Customers can track their Eyesave.com orders by looking for a confirmation email with tracking details or by logging into their...
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Can I cancel or change my order?

Eyesave.com has specific policies for order changes and cancellations, which generally require prompt action since orders are...
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What should I do if I have a problem with my order?

When facing an order issue with Eyesave.com, identify the problem first and check your order confirmation email for details....
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Coupons and Promotions

How do I apply a coupon code?

To use a coupon code on Eyesave.com, add items to your cart, proceed to checkout, and find the section for entering promo...
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Are there any promotions for first-time customers?

Eyesave.com frequently offers various promotions and discounts for first-time buyers, including initial purchase discounts and...
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Shipping and Returns

Do you offer international shipping?

Eyesave.com has varying international shipping policies, which can depend on several factors. Customers should check the...
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What is your return policy?

Eyesave.com has a clear return policy, allowing returns typically within thirty days of purchase for unused items in original...
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Eyewear Products and Services

Do you offer prescription eyewear?

Eyesave.com does provide a variety of eye care products, including some options for prescription eyewear. To get the most...
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Can I order frames without lenses?

Yes, it is possible to purchase frames without lenses from Eyesave.com. They provide various options for those looking to buy...
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Do you offer frame adjustments after purchase?

Eyesave.com generally does not provide frame adjustments after purchase. It is advisable to visit a local optical shop or...
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Can I buy colored contact lenses from Eyesave.com?

Eyesave.com does sell colored contact lenses in various styles, including both prescription and non-prescription options,...
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What types of eyeglasses frames do you carry?

Eyesave.com provides a diverse selection of eyeglasses frames, featuring both classic and contemporary styles, as well as...
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Payment and Authenticity

What payment methods do you accept?

Eyesave.com typically accepts major credit cards like Visa, MasterCard, and American Express, along with debit cards linked to...
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Are the eyeglasses on your website authentic?

Eyesave.com offers a diverse selection of genuine eyeglasses from respected manufacturers, ensuring authenticity. Customers are...
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Warranties and Modifications

What is your warranty policy?

Eyesave.com has a warranty policy that generally covers defects in materials or workmanship for one year from the date of...
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What is your policy on lens upgrades or modifications?

Eyesave.com offers a wide range of contact lenses and eyewear, but lens upgrade or modification policies depend on the product...
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Additional Services

Do you offer gift wrapping services?

Eyesave.com generally does not provide gift wrapping services as their main focus is on a range of eye care items. It is...
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What are your policies regarding contact lens prescriptions?

Eyesave.com requires customers to have a valid prescription from a licensed eye care professional to purchase contact lenses....
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Are there any resources to help me choose the right eyewear?

Eyesave.com provides various resources to aid in selecting the right eyewear, including detailed product descriptions,...
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