Esurance claims can be filed online for auto and homeowner's insurance policies. For motorcycle and renter's claims, you'll have to call Esurance. If you're not sure what your policy covers, you can use this form to get a better understanding of your plan.
Esurance lets you file a claim online with a simple platform. Here's how to get started:
1. Go to the Esurance website.
2. Look for "Claims" in the top right corner of your screen (visible on desktop or laptop computers and near the "log in" button).
3. Hover your pointer over "Claims," this opens a drop-down menu.
4. Select the type of claim you're filing.
For auto and homeowner's claims, you'll be able to file a new claim or check the status of your current claim. For renter's or motorcycle claims, you can't file a claim online, but you can choose from "log into your policy" or "find your claims rep." These options let you read about your coverage or get in contact with an Esurance agent.
To file a motorcycle or renter's claim, you'll have to call Esurance.
What Information do I need?
No matter what sort of claim you're filing, you'll generally need the same information.
For online claims (available for car and homeowner's policies), you'll need your Esurance account info. If you're filing a claim against an Esurance policyholder, you'll need that individual's policy ID and the date of the incident.
Besides account info, it's a good idea to have information regarding the nature of the incident. For car accidents, take pictures of the damage. For homeowners claims, be ready to explain exactly what happened and when it happened.
How Long Does an Esurance Claim Take to Process?
Insurance claim wait times can vary widely and depend on the nature of the incident. If you haven't heard from Esurance after filing your claim, you should contact the company.
What Can I File a Claim For?
Your insurance coverage will depend on the policy you purchased. If you're unsure what your Esurance policy covers, use this form to get your questions answered.
GetHuman has been working for over 10 years on sourcing information about big organizations like Esurance in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Claim with Esurance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.