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Equestriancollections.com Customer FAQ

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What is Equestriancollections.com's Phone Number?

The question we are asked most often is about how to talk to Equestriancollections.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Equestriancollections.com customer service, get an answer now.
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Recent Equestriancollections.com Customer Questions

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Ordering and Payment

How do I place an order?

To place an order with Equestriancollections.com, visit their website, browse for products, select your desired items including...
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How can I change or cancel my order?

To change or cancel an order with Equestriancollections.com, one must act swiftly. The ability to modify or cancel is dependent...
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What payment methods do you accept?

EquestrianCollections.com accepts various payment options to enhance customer convenience, including major credit cards like...
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What is your policy for back-ordered items?

EquestrianCollections.com has a clear policy on back-ordered items, indicating that such items are out of stock but will...
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Promotions and Programs

How can I sign up for your newsletter?

To sign up for the newsletter from Equestriancollections.com, users can submit their email address, typically found at the...
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Do you offer gift cards?

Equestrian Collections provides gift cards that allow recipients to choose from a broad selection of equestrian products. These...
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Are there any loyalty or rewards programs?

Equestrian Collections features a rewards program that allows customers to earn points for purchases and activities such as...
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Customer Support

What products do you offer?

Equestriancollections.com provides a comprehensive assortment of equestrian gear for all types of riders, including apparel...
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How can I contact customer service for support?

To reach customer service for support at Equestriancollections.com, it is advisable to check their website for various contact...
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Returns and Exchanges

What is your return policy?

Equestrian Collections has a straightforward return policy, allowing most items to be returned within a set timeframe if they...
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Can I return products purchased on sale?

Equestrian Collections allows returns but specifics vary, especially for sale items. Many retailers have restrictions on such...
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What should I do if I received the wrong item?

If you receive an incorrect item from Equestriancollections.com, first verify your order details to confirm the mistake. Then,...
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Shipping Information

How long does shipping take?

Shipping times from Equestriancollections.com depend on factors like shipping method, destination, and the season. Standard...
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Can I track my order?

You can track your order from Equestriancollections.com after it has shipped. A confirmation email with tracking details will...
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Do you offer international shipping?

Equestrian Collections does offer international shipping for customers outside the United States, but shipping rates and...
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