What is your return policy?

Equestrian Collections has a clear and concise return policy that is designed to provide customers with a satisfactory shopping experience. Generally, they allow returns for most items within a specific timeframe from the date of purchase, as long as the items are in new, unused condition with all original packaging and tags intact. It is important to note that some items may be non-returnable due to hygiene reasons or customizations, so customers should carefully check the product details before making a purchase. To initiate a return, a customer must typically fill out a return authorization form, which can often be found on their website. The completed form must accompany the returned items. Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on the part of Equestrian Collections, such as receiving the wrong item or a defective product. For those who wish to exchange an item rather than return it, the process may also be outlined on the website, where specific instructions regarding exchanges can be found. Customers are encouraged to check the current page of Equestrian Collections for any updates or specific details related to the return policy. This ensures that they have the most accurate and relevant information regarding their returns, as policies may vary or be subject to change.