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Empire Moving Group Customer FAQ

Top Answers & How-to Guides

What is Empire Moving Group's Phone Number?

The question we are asked most often is about how to talk to Empire Moving Group customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Empire Moving Group Customer Questions

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Services Offered

What types of moving services does Empire Moving Group provide?

Empire Moving Group offers a variety of moving services including residential and commercial relocations, as well as packing,...
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Do you offer packing services?

Empire Moving Group provides packing services as part of their moving options, helping customers pack belongings securely and...
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Do you provide temporary storage solutions?

Empire Moving Group potentially provides temporary storage options tailored to customer needs during transitions such as moves...
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Do you offer discounts for long-distance moves?

Empire Moving Group does have pricing options that can be advantageous for long-distance moves, including possible discounts...
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Quotes and Pricing

Can I get a quote for my move online?

Empire Moving Group generally allows customers to receive online quotes via their website. Users can easily enter details about...
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How is the pricing structured for moving services?

Moving service pricing with Empire Moving Group is influenced by distance, volume of belongings, supplemental services, and...
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Moving Day

What should I expect on moving day?

On moving day, you can anticipate early preparations, a walk-through with movers from Empire Moving Group, careful packing and...
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What happens if my belongings arrive late?

When belongings arrive late, moving companies like Empire Moving Group may have specific policies in place. Customers might be...
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Will there be a site supervisor on moving day?

Empire Moving Group usually has a site supervisor present on moving day to manage the process and handle any issues. Their role...
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Policies and Procedures

Are there any items you cannot transport?

Empire Moving Group cannot transport hazardous materials, perishable food, valuable items, live animals, and plants due to...
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Is insurance included in the moving process?

When moving with Empire Moving Group, basic liability insurance is generally included, covering damage or loss of items but...
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Can I make changes to my moving schedule?

Yes, changes to your schedule with Empire Moving Group can often be made, but they depend on company policies, your situation,...
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What is your policy for cancellations?

Empire Moving Group has established cancellation policies that promote fairness for both parties, typically requiring advance...
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Preparation and Care

How do you handle delicate or valuable items?

Empire Moving Group prioritizes the careful handling of valuable and delicate items by using premium packing materials, trained...
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How do I prepare my home for the move?

To prepare your home for a move, start by decluttering and early packing of non-essential items. Gather sturdy boxes and...
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