What is your return policy?

Eliterestaurantequipment.com has a return policy designed to ensure customer satisfaction while accommodating the unique needs of those in the restaurant equipment and supply business. Generally, the policy allows for returns within a specified timeframe from the date of purchase, typically thirty days, provided that the items are in their original condition and packaging, including all accessories, manuals, and documentation. If an item arrived damaged or was incorrectly shipped, customers may be eligible for a return or exchange at no additional cost. It is crucial for customers to inspect their purchases upon arrival and report any issues as soon as possible to facilitate a smooth return process. In most cases, customers may be responsible for return shipping fees unless the return is due to an error on the part of the company or a defect in the product. Certain items, such as custom orders or clearance items, may have different return terms, and it is advisable to review the specific details associated with those products. Additionally, to streamline the return process, customers may need to obtain a Return Merchandise Authorization, or RMA, number. For the most accurate and up-to-date information regarding the return policy, it is recommended to check the relevant page on the Eliterestaurantequipment.com website, which typically provides comprehensive details and guidance regarding returns and exchanges.