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Elephant.co.uk Customer FAQ

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What is Elephant.co.uk's Phone Number?

The question we are asked most often is about how to talk to Elephant.co.uk customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Elephant.co.uk Customer Questions

Earning no claims discount as a named driver on a policy

At Elephant.co.uk, we recognise the importance of a No Claims Discount. Unfortunately, as a named driver on a policy, you would not build up your own No Claims Discount. This discount is solely acquired through the policyholder's experience and claim history. However, if you have been a named driver on another policy without any claims, it may benefit you when obtaining a quote or buying an auto insurance policy in your name. Please note this can vary between insurance providers so always clarify this if you plan to transfer to a new provider.
Asked Mar 7, 2024 10:39 AM

Help me with my Elephant.co.uk customer service issue

Insurance Types

What types of insurance do you offer?

Elephant.co.uk provides a variety of insurance products, including car insurance with different cover options and home...

Can I insure multiple cars with Elephant.co.uk?

Elephant.co.uk allows customers to insure multiple cars and offers multi-car insurance options for convenience and potential...

Is roadside assistance included in my car insurance policy?

Whether roadside assistance is part of an Elephant.co.uk car insurance policy depends on the specific plan. Some plans include...

Can I customize my insurance coverage with Elephant.co.uk?

Yes, customers can customize their insurance coverage with Elephant.co.uk by selecting different levels of coverage, adding...

Policy Management

What documents do I need to provide for car insurance?

When applying for car insurance, individuals generally need to provide proof of identity, address, details of previous...

Can I make changes to my policy online?

Yes, Elephant.co.uk allows policyholders to make changes online through their accounts. Users can update personal details,...

Can I add additional drivers to my policy?

Elephant.co.uk permits the addition of extra drivers to a policy, enhancing flexibility for driving the insured vehicle. Though...

How do I view my policy documents online?

To access policy documents online, customers of Elephant.co.uk should log into their account on the Elephant website. After...

Payments and Discounts

What payment options are available?

Elephant.co.uk provides multiple payment options for insurance, including monthly installments or a one-time annual payment....

Do you offer any discounts?

Elephant.co.uk frequently provides various discounts for car insurance and other products based on factors such as coverage...

What factors affect my insurance premium with Elephant.co.uk?

Various factors impact insurance premiums with Elephant.co.uk, including the type of coverage, demographic details of the...

Claims and Accidents

What is the claims process?

The claims process at Elephant.co.uk involves reporting the incident promptly, providing detailed information about it, and...

What is the No Claims Bonus?

The No Claims Bonus is a reward system by insurance companies, like Elephant.co.uk, for policyholders who avoid claims over...

What should I do if I have an accident?

In case of an accident, stay calm and check for injuries, calling emergency services if needed. Move to safety and exchange...
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