Dyson Customer FAQ

The red gasket and the gray ring are important pieces of the Dyson V11 vacuum cleaner. If they have fallen off during cleaning, make sure not to lose them. The red gasket usually fits inside the rim of the dirt canister, ensuring a tight seal. The gray ring, on the other hand, typically sits on the outside of the dust bin release mechanism, helping secure the bin to the body of the vacuum. To reassemble, first place the red gasket into the inside rim of the bin ensuring a snug fit. Then align the gray ring with the release mechanism securing the bin. Please be delicate as improper or forceful fitting may damage these parts. For specific visual assistance, videos are available online demonstrating these steps.

To replace the battery in your Dyson vacuum, start by removing the old battery. Depending on your model, you will either press a release button or use a screwdriver to remove it. Once the old battery is out, take the new battery and align it with the battery compartment. If your battery came with screw holes, use a screwdriver to secure it. Make sure the battery is fitted properly and clicks into place. It's important to dispose of the old battery properly following local regulations. Ensure your new battery is fully charged before using your Dyson vacuum for optimal performance.