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Duo Security Customer FAQ

Top Answers & How-to Guides

How do I Contact Duo Security Customer Service?

The question we are asked most often is about how to talk to Duo Security customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up Duo Security for my account?

To set up Duo Security for your account, visit their website and log into the Admin Panel with administrative rights. Then,...

How do I manage users and devices in Duo Security?

Managing users and devices in Duo Security involves utilizing a user-friendly web interface to oversee account creation,...
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Product Overview

What is Duo Security and how does it work?

Duo Security is a cybersecurity firm specializing in multi-factor authentication and identity protection. It enhances security...
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Can Duo Security be integrated with my existing applications?

Duo Security is built for smooth integration with various existing applications, supporting multiple protocols like SAML and...
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What are the reporting features available in Duo Security?

Duo Security provides extensive reporting features that give insights into authentication activities and security posture....
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What is the difference between Duo Security and other two-factor authentication services?

Duo Security differentiates itself in two-factor authentication by offering a user-friendly interface, broad compatibility with...
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Account Management

How do I set up Duo Security for my account?

To set up Duo Security for your account, visit their website and log into the Admin Panel with administrative rights. Then,...
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How do I manage users and devices in Duo Security?

Managing users and devices in Duo Security involves utilizing a user-friendly web interface to oversee account creation,...
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How do I add a new device to my Duo Security account?

To add a new device to a Duo Security account, users should log into their account settings on a supported platform. They will...
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Can I use Duo Security for multiple accounts?

Duo Security supports multi-account use, offering multi-factor authentication across various platforms. Users can link their...
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Device Support

What devices are supported by Duo Security?

Duo Security is compatible with various device types, including Android and iOS mobile devices, Windows, macOS, and some Linux...
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Is Duo Security compatible with my existing authentication methods?

Duo Security is compatible with many authentication methods, including RADIUS, SAML, and OpenID Connect. It can enhance...
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What should I do if I lose access to my Duo Security device?

If an individual loses their Duo Security device, they should first check for recovery options like alternative authentication...
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What happens if I fail to authenticate with Duo Security?

If authentication fails with Duo Security, access to resources is generally denied based on the organization's security...
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Privacy and Security

What features are included in the Duo Security free trial?

The Duo Security free trial offers essential features such as Two-Factor Authentication, a user-friendly management dashboard,...
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How does Duo Security handle user privacy and data protection?

Duo Security prioritizes user privacy and data protection through strict compliance with regulations like GDPR and CCPA. They...
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How do I troubleshoot issues with Duo Security?

To troubleshoot issues with Duo Security, identify the specific problem, whether it is related to two-factor authentication,...
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