What should I do if I lose access to my Duo Security device?

If an individual loses access to their Duo Security device, the first step is to explore all available recovery options. Duo Security typically provides a way to regain access by using alternative authentication methods. Many users have a backup method associated with their account, such as a secondary phone number, a Duo prompt on another device, or a hardware token. If these options are accessible, one can use them to authenticate and regain access to their account. In the event that no alternative device or method is available, it may be necessary to work with the organization’s IT department or the individual’s security administrator. They may have processes in place to assist users in regaining access, which could include re-enrollment in Duo Security or issuing a new authentication device. It is advisable for users to familiarize themselves with their organization’s specific protocols to ensure a smoother recovery. Lastly, for future reference, it can be very helpful to maintain a record of multiple authentication methods or backup devices to avoid this situation. For information on additional support resources or specific procedures, individuals can refer to the Duo Security website for guidance.