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DolEx Customer FAQ

Top Answers & How-to Guides

What is DolEx's Phone Number?

The question we are asked most often is about how to talk to DolEx customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I send money to someone who doesn't have a bank account?

DolEx provides options to send money to individuals without bank accounts using cash transfer services. Senders can visit a...
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General Information

How does DolEx work?

DolEx operates as a money transfer service where customers send funds internationally by visiting a location or using an online...
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What services does DolEx offer?

DolEx provides a variety of financial services such as money transfers, remittances, currency exchange, and cash services...
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What are DolEx's business hours?

DolEx's hours of operation vary by location and service, generally following standard business hours on weekdays from 9 AM to 5...
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Is DolEx available in my country?

DolEx provides services in many countries, especially where international money transfers are needed. To confirm its...
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Is there a mobile app for DolEx services?

DolEx does not have a dedicated mobile app currently, but customers can use their website for services like money transfers and...
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How can I find a DolEx location near me?

To locate a nearby DolEx office, individuals should use the location finder on the official DolEx website, entering their zip...
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Money Transfer Process

What are the fees for sending money through DolEx?

The fees for money transfers with DolEx depend on factors like transfer amount, destination, and payment method. They may...
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How long does it take for a money transfer to be processed?

The time it takes for a DolEx money transfer to process can differ based on the selected service and destination, typically...
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Can I cancel a money transfer made through DolEx?

Yes, a money transfer through DolEx can be canceled if it meets certain criteria. The cancellation mainly depends on whether...
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Can I send money to someone who doesn't have a bank account?

DolEx provides options to send money to individuals without bank accounts using cash transfer services. Senders can visit a...
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What happens if my money transfer is not picked up?

If a money transfer is not collected, it generally remains available for a set duration defined by the service provider. After...
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Can I receive money through DolEx?

Yes, it is possible to receive money through DolEx, which offers various services for this purpose. You can receive funds at...
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Identification and Security

What identification documents are required to send money through DolEx?

DolEx typically requires a government-issued photo ID, such as a passport or driver's license, for money transfers. A secondary...
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What are the security measures taken by DolEx for money transfers?

DolEx takes several security precautions for money transfers, including encryption to protect information, rigorous identity...
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Can DolEx transfers be tracked online?

DolEx provides a tracking feature for its money transfers, allowing customers to monitor their transactions using a unique...
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How can I report a problem with a transaction?

To report a transaction issue with DolEx, customers should collect essential information like IDs, dates, and amounts related...
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Promotions and Special Services

Are there any special services for sending money from the US?

DolEx offers a range of services for sending money from the US, including international transfers, cash pickups, and direct...
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How do I check the exchange rates for different currencies?

To check exchange rates with DolEx, users should visit their official website, where a section for current rates is usually...
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Are there promotional rates for frequent users?

DolEx provides various promotional rates and incentives for frequent users, which may include special pricing, reduced fees,...
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What steps should I take if I send money to the wrong recipient?

If someone accidentally sends money to the wrong recipient using DolEx, they should first calm down and confirm the mistake by...
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