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Digitpet.com Customer FAQ

Top Answers & How-to Guides

What is Digitpet.com's Phone Number?

The question we are asked most often is about how to talk to Digitpet.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on Digitpet.com, visit the site and click on the "Sign Up" or "Register" option. Fill out the registration...
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Recent Digitpet.com Customer Questions

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Account Creation

How do I create an account?

To create an account on Digitpet.com, visit the site and click on the "Sign Up" or "Register" option. Fill out the registration...
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Adoption Information

What types of pets can I adopt from Digitpet.com?

Digitpet.com provides a wide array of digital pets for adoption, including cats, dogs, and exotic creatures like dragons and...
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What are the adoption fees?

Adoption fees for digital pets at Digitpet.com depend on factors like pet type, rarity, features, and community demand. Users...
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Do I need to fill out an application to adopt a pet?

When adopting a digital pet from Digitpet.com, prospective users usually need to complete an application to ensure they are...
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How long does the adoption process typically take?

The duration of the adoption process for digital pets at Digitpet.com can range from a few minutes to a few hours, depending on...
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Can I adopt multiple pets at once?

Digitpet.com generally allows users to adopt multiple digital pets, enhancing interaction and activities. However, the ability...
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Post-Adoption Queries

What is the Return Policy for adopted pets?

The return policy for adopted pets at Digitpet.com allows adopters a specific period to return pets if they cannot care for...
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What should I do if I no longer want my adopted pet?

When someone can no longer care for their adopted pet, they should first evaluate their reasons and see if challenges can be...
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What is the process for pet returns?

Returning a pet purchased from Digitpet.com requires customers to review the return policy available on the website, provide...
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Pet Details

Are all pets on Digitpet.com spayed/neutered and vaccinated?

The pets found on Digitpet.com do not undergo spaying, neutering, or vaccination in the traditional sense since they are...
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How can I learn more about specific pet breeds?

To learn about specific pet breeds, exploring Digitpet.com for detailed breed guides and characteristics is recommended....
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Facility and Visits

Can I schedule a visit to the Digitpet.com facility?

Although Digitpet.com does not generally encourage facility visits, it may be possible depending on specific circumstances,...
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Owner Resources

What resources do you provide for new pet owners?

Digitpet.com provides numerous resources for new pet owners, including comprehensive online guides covering essential care...
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Do you have partnerships with local veterinarians?

Digitpet.com primarily focuses on digital pet experiences and may not have formal partnerships with local veterinarians, which...
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