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DiamondNexusLabs.com Customer FAQ

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What is DiamondNexusLabs.com's Phone Number?

The question we are asked most often is about how to talk to DiamondNexusLabs.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent DiamondNexusLabs.com Customer Questions

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Ordering and Shipping

How can I place an order?

To place an order on DiamondNexusLabs.com, one starts by visiting the site, browsing the selection of jewelry, and adding...
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Do you offer international shipping?

DiamondNexusLabs.com provides international shipping, enabling customers from around the world to explore their jewelry...
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Can I track my order?

Customers of DiamondNexusLabs.com can track their orders through a confirmation email sent after shipment, which includes a...
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Payment and Financing

What payment methods do you accept?

DiamondNexusLabs.com accommodates various payment methods including major credit cards like Visa and MasterCard, as well as...
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Do you offer financing options?

Diamond Nexus Labs offers several financing options through third-party partners to assist customers in managing their...
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Returns and Warranty

What is your return policy?

Diamond Nexus Labs offers a detailed return policy allowing returns within thirty to sixty days of delivery, provided items are...
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What is your warranty policy?

Diamond Nexus Labs provides a warranty that covers defects in materials and workmanship, usually lasting a lifetime. However,...
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What is the process for returning a customized piece?

Returning customized jewelry from DiamondNexusLabs.com may differ from standard returns. Generally, returns are not allowed...
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Customization and Sizing

Do you offer customization options?

Diamond Nexus Labs offers various customization choices for jewelry, allowing customers to select styles, metals, settings, and...
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What if I need to resize my ring?

For resizing a ring from DiamondNexusLabs.com, customers can approach trusted jewelers or check with the retailer for resizing...
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Diamond Information

Are the diamonds real or lab-created?

Diamond Nexus Labs specializes in lab-created diamonds that mimic the look and quality of natural diamonds. These stones are...
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What is the difference between lab-created and natural diamonds at Diamond Nexus Labs?

At Diamond Nexus Labs, lab-created diamonds are made in controlled environments, resulting in precision and affordability,...
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Jewelry Care

How can I care for my jewelry from Diamond Nexus Labs?

To care for jewelry from Diamond Nexus Labs, keep it clean by polishing with a soft cloth and using a mild soap solution for...
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Do you offer a lifetime guarantee for your products?

Diamond Nexus Labs provides a lifetime guarantee on their products, which covers craftsmanship defects and reflects their focus...
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