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Diamond Candles Customer FAQ

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What is Diamond Candles's Phone Number?

The question we are asked most often is about how to talk to Diamond Candles customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Diamond Candles Customer Questions

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Product Information

What is the unique feature of Diamond Candles?

Diamond Candles are uniquely distinguished by the hidden piece of jewelry inside each candle, which can be valued from ten to...
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Are your candles made with natural ingredients?

Diamond Candles uses high-quality ingredients, primarily a soy wax blend that is more natural and provides a cleaner burn than...
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What products do you sell?

Diamond Candles specializes in scented candles that include hidden jewelry, creating an unexpected delight. Their range also...
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Do you have any seasonal candle scents?

Diamond Candles features a range of seasonal scents that reflect each season's charm. Autumn may include pumpkin spice and...
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What sizes do your candles come in?

Diamond Candles offers various candle sizes to cater to different tastes, with the standard option being an 8-ounce candle....
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Returns and Promotions

Can I return a candle if I'm not satisfied?

Diamond Candles usually allows returns for unsatisfied customers, but conditions apply regarding the product's state and...
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Do you offer gift cards?

Currently, Diamond Candles does not provide gift cards. However, their candles, which include hidden jewelry, make excellent...
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Are there any current promotions or discounts?

Diamond Candles holds various promotions and discounts periodically, including seasonal and limited-time offers. The best way...
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Candle Care

How do I care for my candles?

To care for Diamond Candles, ensure a clean surface, trim the wick to one-quarter inch, let it burn for two to three hours...
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What are the best practices for burning candles safely?

To ensure safe candle usage, place candles on stable surfaces away from flammable items, trim wicks to one-quarter inch, and...
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How do I find the ring inside my candle?

To discover the ring in a Diamond Candle, first burn the candle until the wax melts enough to expose the foil pouch containing...
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Ordering and Shipping

How do I place an order on your website?

To place an order on the Diamond Candles website, you should visit the site, select your desired candle, and add it to your...
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Can I customize my candle order?

Diamond Candles features a wide range of pre-made candles with distinct fragrances and designs. Currently, they do not allow...
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What should I do if my candle arrives damaged?

If a Diamond Candle arrives damaged, customers should first examine the packaging and candle for damage, taking photos for...
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How can I track my order?

To track an order from Diamond Candles, customers usually get a confirmation email with tracking details. If absent, they can...
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What is your shipping policy?

Diamond Candles provides clear shipping information, noting that processing times and costs vary based on order volume, item...
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We look to the Diamond Candles issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Diamond Candles issues reported to GetHuman
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