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Design Within Reach, Inc. Customer FAQ

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What is Design Within Reach, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Design Within Reach, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Design Within Reach, Inc. Customer Questions

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Store Locations

Where are Design Within Reach stores located?

Design Within Reach has multiple showrooms across the United States, primarily in major cities. To find specific locations,...
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Can I see furniture in person before making a purchase?

Design Within Reach, Inc. offers showrooms in various locations for customers to view furniture before purchasing, allowing for...
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Online Shopping

Can I purchase products online?

Yes, customers can buy items online through the DWR website, which offers a variety of modern furniture and decor. Shoppers can...
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Do you offer international shipping?

Design Within Reach, Inc. primarily ships within the United States and has specific international shipping policies that vary...
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Can I track my order?

Design Within Reach allows customers to track orders after shipment, typically via a confirmation email with tracking details...
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Products and Services

What kind of furniture and accessories does Design Within Reach sell?

Design Within Reach provides a diverse assortment of modern furniture and accessories, including sofas, dining sets, bedroom...
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Can I customize or personalize furniture?

Design Within Reach offers furniture that can be customized to some extent, especially upholstery items that allow for...
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Do you offer assembly services for your furniture?

Design Within Reach does not offer assembly services, but their furniture is designed for easy assembly with basic tools and...
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Are there any special care instructions for your products?

Design Within Reach's products have care instructions that vary by material. Leather needs special cleaners, upholstered items...
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Payment and Discounts

What payment methods do you accept?

Design Within Reach, Inc. generally accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well...
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Do you have any discounts or promotions?

Design Within Reach, Inc. frequently has discounts and promotions that may include seasonal sales and special events. Customers...
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Do you have a loyalty program or rewards for frequent customers?

Design Within Reach does not have an official loyalty program but offers various promotions and sales year-round, allowing...
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Orders and Returns

What is your return policy?

Design Within Reach allows returns on most items within thirty days of delivery, with some exceptions for special orders or...
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Do you offer a warranty on your products?

Design Within Reach provides warranties on many products, which can differ based on the item and manufacturer. Most furniture...
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What is your policy on back orders?

Design Within Reach has a policy for back orders that varies by product. When an item is back ordered, it is not in stock but...
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