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Dermstore Customer FAQ

Top Answers & How-to Guides

What is Dermstore's Phone Number?

The question we are asked most often is about how to talk to Dermstore customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Dermstore customer service, get an answer now.
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Recent Dermstore Customer Questions

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Ordering Process

How do I place an order?

To place an order on Dermstore's website, visit the site, browse through products by category or brand, and select an item for...
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Can I track my order?

Yes, Dermstore allows customers to track orders through email notifications with tracking numbers. Registered users can also...
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How long will it take for my order to arrive?

Delivery times for Dermstore orders vary by shipping method and destination. Standard shipping typically takes three to seven...
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Can I cancel or modify my order?

Dermstore generally permits changes or cancellations to orders as long as they have not been processed or shipped. Quick action...
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Do you offer gift wrapping services?

Dermstore generally does not provide gift wrapping services, but customers can choose from many products to create thoughtful...
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Payment and Shipping

What payment methods do you accept?

Dermstore accepts various payment methods, including major credit cards like Visa and MasterCard, debit cards with those logos,...
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Do you offer international shipping?

Dermstore provides international shipping to select countries, allowing global access to its products. Customers should check...
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What should I do if my order is late or missing?

If an order from Dermstore is late or missing, first check the order confirmation email for tracking details. Delays may be due...
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Returns and Promotions

What is your return policy?

Dermstore has a return policy that allows customers to return unused and unopened items within thirty days of purchase. Items...
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Are there any special promotions for new customers?

Dermstore frequently offers attractive promotions for new customers, such as discounts on first purchases, free shipping, or...
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Product Information

Are your products tested on animals?

Dermstore offers numerous beauty and skincare products, many adhering to cruelty-free standards. However, animal testing...
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How can I find the right product for my skin type?

To find the right product for your skin type, first identify whether your skin is oily, dry, combination, sensitive, or normal....
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What are the ingredients in your featured skincare products?

Dermstore features a range of skincare products from various brands, each with distinct ingredients for different skin...
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Do you offer samples of products before purchase?

Dermstore typically does not provide samples prior to purchase, but offers smaller or travel sizes of certain items. Some...
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Loyalty and Subscriptions

What is your loyalty program?

Dermstore features a loyalty program that rewards customers with points from purchases and interactions like reviews and...
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Can I set up automatic deliveries for recurring purchases?

Dermstore provides an option for automatic deliveries, allowing customers to schedule recurring purchases of their preferred...
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We look to the Dermstore issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dermstore issues reported to GetHuman
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