Updated September 13, 2025

Decorplanet.com Customer FAQ

Recent Decorplanet.com Customer Questions

Help me with my Decorplanet.com customer service issue

Ordering Process

How do I place an order?

To place an order on Decorplanet.com, browse the product range, select the desired item, and add it to your cart. After...

Can I cancel or change my order after it has been placed?

At Decorplanet.com, order cancellation or modification typically has a very brief window after placement. It's best to act...

Can I change my shipping address after placing an order?

Once an order is placed on Decorplanet.com, customers should quickly check if they can change the shipping address. This is...

What payment methods do you accept?

Decorplanet.com provides several payment options including major credit cards like Visa and MasterCard, as well as PayPal for...

Do you offer any discounts or promotions?

Decorplanet.com regularly provides various discounts and promotions, such as seasonal sales and special offers. First-time...

Do you offer bulk purchase discounts?

Decorplanet.com generally has various purchasing options, and they may offer discounts on bulk orders. It is best to check...

What is your return policy?

Decorplanet.com offers a clear return policy that typically allows for returns of unused items in original packaging within...

What should I do if my order is incorrect?

If you discover an error with your order from Decorplanet.com, first review your order confirmation for accuracy. Then, check...

Are there restocking fees for returns?

Return policies at Decorplanet.com may include restocking fees depending on the item's condition. Generally, items returned...

What should I do if my item arrives damaged?

If an item from Decorplanet.com arrives damaged, customers should inspect it upon delivery and take photos of the damage. They...

Do you offer international shipping?

Decorplanet.com mainly caters to customers in the United States and offers domestic shipping. International shipping options...

How long does shipping take?

Shipping duration from Decorplanet.com varies by factors like shipping method and destination, typically ranging from three to...

Can I track my order?

Yes, you can track your order from Decorplanet.com by using the tracking number provided in the confirmation email after...

Are there any special requirements for hazardous materials during shipping?

Shipping hazardous materials requires adherence to strict regulations, including proper classification, labeling, packaging,...

What is your warranty policy?

Decorplanet.com offers warranties to cover defects in materials and workmanship, varying by product and manufacturer....

Do you offer installation services?

Decorplanet.com does not provide installation services directly but focuses on selling a variety of home decor items. Customers...

Can I request a sample of a product before purchasing?

Decorplanet.com typically does not provide product samples prior to purchase. However, customers can find extensive product...

What are the dimensions of the products I’m interested in?

Product dimensions can be found in the specifications section of each item on Decorplanet.com. These details typically include...

How do I clean and maintain the products purchased from Decorplanet?

To clean and maintain products from Decorplanet, use soft cloths and mild soaps for metal items, non-abrasive cleaners for...

FAQ Table of Contents

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