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What happens if I refuse a delivery from DPD?

Asked 6 months ago
If a delivery is refused from DPD, the parcel will typically be returned to the sender. The refusal can occur for various reasons, such as if a recipient is not available, if the condition of the package raises concerns, or if the recipient simply does not want to accept the delivery for other reasons. In most instances, the delivery driver will mark the package as refused and take it back, initiating the return process. It is important to note that if a delivery is refused, the sender will usually be informed of the refusal and may then decide on the next steps, such as resending the parcel or issuing a refund. Additionally, DPD generally indicates the policies regarding refused deliveries on their website, where one can find further details about the process involved and any potential implications regarding payment. For the most accurate information, it could be beneficial to review the relevant sections on the current DPD webpage.
Answered Jun 15th 2025

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