Cruise.com Customer FAQ

Cruise.com is a leading online travel agency specializing in cruise vacations. We offer a wide selection of cruise options from all...

At Cruise.com, we offer a variety of convenient and secure payment methods to make your booking process seamless. We accept major credit...

Yes, you can cancel or change your cruise reservation. Cruise.com understands that plans may change, and they offer flexible cancellation...

When embarking on a cruise, it is crucial to bring the appropriate documents to ensure a smooth sailing experience. Here are the essential 1. Valid Passport: Most international cruises require a valid passport. It is important to check the expiration date and ensure it is valid for at least six months after your planned return date. 2. Boarding Pass or E-Ticket: Carry your printed or digital boarding pass/e-ticket, which serves as proof of reservation and grants access to the ship. 3. Visa or ID Card: Depending on your cruise's itinerary, you may need a visa or government-issued identification card. Research the entry requirements of each port of call beforehand. 4. Medical Insurance Card: Bring your health insurance card for any unforeseen medical situations during the cruise. 5. Credit Card and Cash: Have a credit card or some cash on hand for onboard expenses, gratuities, and shore excursions. It is always recommended to review the specific documents required by your cruise line and destination country well in advance to avoid any last-minute complications....

Gratuities are not typically included in the cruise fare. Cruise lines often have a recommended gratuity amount per person, per day,...

The dress code on board varies depending on the cruise line and the specific ship. Most cruise lines have a mix of formal and casual During casual nights, passengers can wear resort casual attire, which includes dresses, skirts, pants, and nice shirts for women, and slacks or khakis with collared shirts for men. Some ships also have themed nights where passengers can dress up according to the theme, such as tropical or 80s night. It is recommended to review the specific dress code policy of your cruise line before packing to ensure you have appropriate attire for all occasions....

Yes, there are plenty of activities designed specifically for children on our cruises. We understand the importance of providing a...

Cruise.com offers onboard Wi-Fi services to keep passengers connected during their voyage. Most cruise ships provide Wi-Fi access throughout...

Most cruise lines have policies that prohibit passengers from bringing their own alcohol on board. However, some cruise lines may allow...

Onboard our cruises, the smoking policy is designed to ensure the comfort and safety of all guests. Smoking is strictly prohibited...

Yes, we offer travel insurance for cruises. At Cruise.com, we understand the importance of protecting your investment and ensuring...