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Cruise.com Customer FAQ

Top Answers & How-to Guides

What is Cruise.com's Phone Number?

The question we are asked most often is about how to talk to Cruise.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Cruise.com Customer Questions

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Payment and Fees

What payment methods do you accept?

Cruise.com provides various payment options, including major credit cards like Visa and MasterCard. Debit cards may also be...
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Do you offer travel insurance for cruises?

Cruise.com does not offer travel insurance but suggests travelers consider third-party options that provide comprehensive...
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Are there any additional fees associated with booking a cruise?

When booking a cruise, various extra fees may apply in addition to the base fare. Common fees include port charges, gratuities,...
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Cancellation and Changes

Can I cancel or change my cruise reservation?

Yes, it is usually feasible to change or cancel a cruise reservation, but policies differ by cruise line. It's essential to...
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What is the cancellation policy for cruises booked through Cruise.com?

The cancellation policy for cruises booked through Cruise.com varies by cruise line, itinerary, and timing of cancellation....
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What happens if my cruise is canceled by the cruise line?

When a cruise is canceled by the cruise line, passengers are notified and typically offered options such as refunds, future...
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How can I make changes to my cruise reservation?

To modify a cruise reservation, log into your account on Cruise.com and look for options to change your booking details, as...
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Onboard Experience

What documents do I need to bring for my cruise?

When getting ready for a cruise, it is vital to collect specific documents including a valid passport, possibly a visa, your...
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Are gratuities included in the cruise fare?

Typically, gratuities are not included in the cruise fare and are charged separately. Passengers can often pre-pay these fees...
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What is the dress code on board?

Dress codes on cruises can differ by cruise line and itinerary. Generally, daytime attire is casual, like shorts and t-shirts,...
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Are there activities for children on the cruise?

Cruise.com provides a range of family-oriented cruises with activities for all ages. Most cruise lines offer kids' clubs with...
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What is the onboard Wi-Fi availability?

Wi-Fi availability onboard varies by cruise line and ship, with many offering access in public areas and sometimes cabins....
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Can I bring my own alcohol on board?

Cruise lines generally allow guests to bring a limited quantity of wine or champagne onboard, but hard liquor and beer are...
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What is the smoking policy on the cruise?

Cruise lines have specific smoking policies that usually restrict smoking inside cabins and on balconies due to safety....
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What amenities are included in the cruise fare?

The amenities included in a cruise fare usually encompass accommodation, meals, access to facilities, and organized activities....
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