Normally, once you email the photos and any other required information to Crosman.com customer support, it will be a few days before you receive your replacement order. If there is damage that affects the functionality of the product, then they may need more time to replace certain parts or items that are not available for immediate shipment.
Crosman.com is a great place to get all of your air-powered and gas-powered guns, ammo, and accessories. If you have an issue with your order, there are ways to reach out to Crosman.com customer service for help.
If you receive a Crosman.com delivery that is badly damaged, there are a few things that you can do to get your order resolved. If the damage is severe enough, the company will replace the item as long as your claim meets the conditions of their return policy.
If your Crosman.com delivery was badly damaged, you should take a few photos of the damage and email them to Crosman.com customer support. They will need specific images showing how the packaging looks and what parts are damaged or unusable. You can also include any information in your emails, like receipts or tracking numbers, that will help to speed up the process.
It is crucial to get the replacement order from customer support quickly because you will need it in place before continuing using your air or gas gun. You can do this by following these steps:
Once you have submitted all of the pictures and information, a representative from Crosman customer support should email you back within a few days with details about your replacement order. You will need to follow the steps in your email to get a new Crosman delivery and make sure that it is put into place like your original shipment before you can continue using your air or gas gun again.
As long as the damage isn't too extensive, then sending photos of what happened and getting a quick response should be enough to get your order replaced and keep you on target with everything you need to do for your air or gas gun use again.
If the damage to your item was done during delivery, it's important to note who was at fault for the damage. Suppose it was the shipping company's fault. In that case, you will need to contact customer support about getting a refund or replacement order without involving Crosman customer service because they won't help you in that situation.
If your item is still covered under warranty when this happens, then you should continue following these steps to get the damage resolved. You can contact Crosman customer support through email or over the phone if you need help getting your order taken care of properly.
If there was some sort of damage to one of your items after it had been opened, then this is still covered under your warranty. You need to mail the item back to Crosman within 30 days of receiving it for them to inspect the damage, and then you will get a replacement order sent out as soon as possible so that you don't have any issues with using your air or gas gun again.
If you have any questions about what to do if your air or gas gun delivery was badly damaged, then contact a representative from Crosman.com today. They will be able to help you with everything that needs to get done.
GetHuman has been working for over 10 years on sourcing information about big organizations like Crosman.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Crosman.com Delivery Was Badly Damaged? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.