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What should I do if I receive a damaged or incorrect item?

Asked 2 years ago
If you receive a damaged or incorrect item from Costumehub.com, there are several steps you can take to ensure that the issue is resolved promptly and satisfactorily. First, it is important to inspect the package and the item as soon as it arrives. If you notice any damage to the packaging or the product itself, it is advisable to take photographs to document the extent of the damage. This documentation may assist in the resolution process. Next, the best course of action is to refer to the specific return and exchange policies that are outlined on the Costumehub.com website. These policies generally provide guidance on how to report issues with received items. It is often recommended to initiate the return or exchange process as soon as possible to ensure that any time constraints are adhered to. When you are ready to proceed, you may need to fill out a return request form or follow the outlined procedures for contacting customer service. Although I cannot recommend contacting Costumehub.com directly, you may find their contact information on the current web page. This way, you can reach out for further assistance or clarification regarding your particular situation. Finally, be prepared to provide any relevant order details, such as your order number, a description of the issue, and the photographs you took, as this will help expedite the process. By following these steps, you should be able to resolve the issue and receive the correct or undamaged item.
Answered Sep 11th 2025

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