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Costco (Canada) Customer FAQ

Top Answers & How-to Guides

What is Costco (Canada)'s Phone Number?

The question we are asked most often is about how to talk to Costco (Canada) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Costco (Canada) Customer Questions

If I buy a gift card for someone do they have to have a membership in order to use it ..?

No, a gift card purchased at Costco can be used by anyone, regardless of whether they have a membership. The recipient can enjoy shopping at Costco using the gift card without needing a membership of their own.
Asked Apr 2, 2025 5:51 AM

Does Costco have a lost and found department

Yes, Costco warehouses typically have a lost and found department. You can inquire directly at the Member Services desk at your local Costco for assistance with lost items.
Asked Jul 11, 2024 10:43 PM

Does the costco store at dixie in mississauga sell car batteries

Yes, Costco stores, including the one in Mississauga on Dixie Road, typically carry a selection of car batteries. However, availability may vary based on the specific model of your car. Please visit the store or check the online store for the latest inventory. For your specific product availability, it is always wise to call the store ahead of time.
Asked Jun 5, 2024 10:20 PM

how can I change my address for Costco magazine

To change your address for Costco Connection Magazine, you'll need to log into your online account. Once you are logged in, locate the 'Account Details' section. There, you can update your address under the 'Membership Information' section. The changes you make should apply to any Costco-related mailings, including the Connection Magazine. Ensure to save your changes before you exit. Allow some time for the changes to apply for your magazine subscription, but you should start receiving the magazine at your new address in the following weeks.
Asked Jun 2, 2024 10:37 PM

With my Costco membership can I add another family member who resides on the USA to my card membership?

Yes, as a Costco member, you can add another individual to your membership whether they reside in the US or in Canada. This person is referred to as a "Household Cardholder" and they must live at the same address as the primary member. Please note, the rules and benefits may vary slightly between US and Canada, and the added member might experience some limitations if they wish to use the card in the US. It's also important that all cardholders show a valid government-issued photo ID at the time of purchase to verify their identity.
Asked Mar 13, 2024 7:09 PM

Help me with my Costco (Canada) customer service issue

Returns and Refunds

What is the return policy at Costco?

Costco (Canada) has a generous return policy that allows members to return most products at any time if unsatisfied. However,...

Can I return an item purchased in a Costco warehouse to the online store?

Items bought at a Costco warehouse should typically be returned to the same store. However, online purchases can be returned...

Are there any restrictions on returns for food items?

Costco (Canada) generally allows returns on unopened non-perishable food items in original packaging. Perishable items have a...

Payment Methods

What forms of payment does Costco accept?

Costco Canada accepts Mastercard credit cards, debit cards, cash for in-store purchases, but not Visa. Online, Mastercard,...

What are the accepted methods of payment for online orders?

Costco (Canada) allows various payment methods for online orders, including major credit cards like Visa, Mastercard, and...

Membership Information

Can I shop at Costco without a membership?

Costco's membership model limits shopping primarily to members, but there are exceptions. Non-members can buy prescription...

What are the membership fees for Costco?

Costco (Canada) has two primary membership types: Gold Star and Business, each costing around CAD 60. There is also an...

Can I share my Costco membership with someone else?

Costco memberships are mostly personal and shared with household members only, allowing one extra member. Guests can enter but...

What is the process for canceling a Costco membership?

Cancelling a Costco membership in Canada can be done easily by visiting a local warehouse or contacting customer service....

Shopping Experience

Does Costco offer online shopping?

Costco does provide online shopping via costco.ca, allowing members to select from a range of products, including groceries and...

How long does it take to receive an online order from Costco?

The delivery time for online orders from Costco (Canada) usually takes three to five business days after processing, depending...

What are the different departments at Costco?

Costco features a variety of departments, including grocery, bakery, household items, electronics, apparel, automotive...

Does Costco offer delivery services?

Costco provides delivery services in Canada, allowing members to shop online for various products including groceries and...

Service Offerings

Does Costco provide installation services for appliances?

Costco (Canada) does provide installation services for select appliances bought in-store or online, which typically encompass...

What is the Costco pharmacy policy?

Costco's pharmacy policy focuses on quality service and competitive pricing, primarily for its members. It offers various...

Does Costco offer services for installation of home improvement products?

Costco provides installation services for home improvement products through their Costco Services program. Members can access a...
We look to the Costco (Canada) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Costco (Canada) issues reported to GetHuman
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