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Consolidated Communications Customer FAQ

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What is Consolidated Communications's Phone Number?

The question we are asked most often is about how to talk to Consolidated Communications customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Consolidated Communications Customer Questions

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Service Offerings

What types of internet and phone services do you offer?

Consolidated Communications offers a wide range of internet services, including DSL, fiber optics, and cable options to suit...
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What are your pricing plans for internet services?

Consolidated Communications provides various internet pricing plans that vary by location and offer different speeds. Options...
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Can I bundle services for a discount?

Consolidated Communications provides bundling options that allow customers to combine services such as internet and phone for a...
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Is there a data cap for your internet plans?

Consolidated Communications provides various internet plans, some of which may have data caps while others might offer...
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Billing and Payments

Is there a contract for your services?

Consolidated Communications offers various service plans, and whether a contract is necessary varies by plan. Some may require...
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How can I pay my bill online?

To pay a bill online with Consolidated Communications, users need to visit the official website, access the bill payment...
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Service Availability and Upgrades

How can I check service availability in my area?

To verify if Consolidated Communications services are available in your area, one should visit the official website. There,...
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Do you offer deals for new customers?

Consolidated Communications regularly provides promotions for new customers, which can include discounts on installation fees...
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How can I upgrade my current plan?

To upgrade a plan with Consolidated Communications, customers can check their website for available plans and pricing. Logging...
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Can I keep my phone number if I switch to your service?

Yes, customers can typically retain their phone numbers when switching to Consolidated Communications, a process known as...
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Service Installation

What is your installation process for new customers?

The installation process for new customers of Consolidated Communications includes selecting a plan, scheduling an installation...
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What types of equipment do I need?

To set up services from Consolidated Communications, one usually needs a modem and possibly a router for internet access, with...
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Customer Support

Do you offer customer support for technical issues?

Consolidated Communications has customer support for technical issues and offers help via phone, chat, and email. Their team...
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What should I do if my service is interrupted?

In case of a service interruption with Consolidated Communications, check your modem or router connections and restart the...
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What is your policy on service outages?

Consolidated Communications understands the inconvenience of service outages and actively works to resolve them swiftly....
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