What is your installation process for new customers?

The installation process for new customers of Consolidated Communications typically involves several steps designed to ensure a smooth setup experience for their services. First, once a potential customer decides to subscribe to a service such as internet or phone, they will typically need to select a plan that best suits their needs. After signing up, the customer will receive confirmation and specific details about their service. Following that, an installation appointment will be scheduled. The customer may choose a convenient time for a technician to come to their location. During this visit, the technician will assess the property to determine the best setup for the service and ensure that all necessary equipment, such as routers or phone lines, is installed properly. On the appointment day, the technician will arrive on time and will first explain the process and any steps that the customer needs to take. The technician will then proceed with the installation, which may include running new wires, connecting equipment, and setting up the network according to the customer's preferences. After the installation is complete, the technician will test the service to ensure it is functioning correctly. Customers can receive guidance on how to use the equipment and any resources for troubleshooting common issues. Lastly, it is always a good idea for new customers to review Consolidated Communications' website for detailed information about installation procedures and any potential fees that may apply, ensuring they have the most current details.