If your glasses arrive damaged, it is important to take immediate steps to address the situation. Firstly, examine the damage and take clear photographs of the glasses as well as the packaging they arrived in. This documentation can be helpful in supporting your case for a replacement or refund. Next, the best course of action is to refer to the policies regarding damaged items on the CoastalContacts.com website. Typically, there will be specific instructions for reporting such issues. Often, you will need to submit a claim or request for resolution through a designated customer service channel outlined on their site. It may also be helpful to include your order information, such as the order number and any relevant details about the damage. If you are unable to find the information you need on the website, you can check the contact information available there for additional support. Taking these steps will help ensure that the issue is resolved promptly and satisfactorily.
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