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Coastal.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Coastal.com Customer Service?

The question we are asked most often is about how to talk to Coastal.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Coastal.com Customer Questions

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Eyewear Options

What types of eyewear does Coastal offer?

Coastal.com offers an extensive selection of eyewear, including prescription glasses, sunglasses, and safety eyewear. They...
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What kind of lens options does Coastal provide?

Coastal.com provides numerous lens choices, including various materials like high-index and standard plastic. Customers can...
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Can I get sunglasses with my prescription?

Coastal.com has a diverse range of prescription sunglasses, designed to meet individual vision needs. A valid prescription,...
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Virtual Tools

How can I find the right prescription glasses?

To find the right prescription glasses, start with an eye exam to get your accurate prescription. Consider your face shape and...
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Can I try on glasses virtually?

Coastal.com provides a virtual try-on feature that allows customers to see how different glasses frames look on their faces...
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Shipping and Tracking

Does Coastal provide free shipping?

Coastal.com offers free shipping on qualifying orders that meet a minimum purchase amount, which may change based on promotions...
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Are there any promotions or discounts available?

Coastal.com frequently has various promotions and discounts, often linked to seasons, products, or special occasions. Customers...
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Returns and Warranties

What is the return policy for Coastal products?

Coastal.com offers a clear return policy, generally allowing returns within around thirty days if items are in original...
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Does Coastal offer a warranty on their products?

Coastal.com provides warranties covering defects in materials and workmanship, which vary by product type, such as eyeglasses...
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Order Management

How can I track my order from Coastal?

To track an order from Coastal.com, visit their order tracking section where you can enter your order number and email to see...
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How can I update my shipping address?

To update a shipping address with Coastal.com, one should log into their account on the website, go to account settings, and...
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What should I do if I received a damaged item?

If a damaged item is received from Coastal.com, inspect the package and take photos of the damage. Check the website for...
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Eyewear Care

How do I care for my eyewear?

Proper care of eyewear is essential for longevity and functionality. Using a microfiber cloth for cleaning, storing them in a...
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How does the lens customization process work?

Coastal.com offers a lens customization process where customers choose their lens type, such as single vision or bifocal, and...
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Payment Information

What are the payment options accepted at Coastal?

Coastal.com provides various payment methods, including major credit cards like Visa and MasterCard, as well as PayPal. Other...
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We look to the Coastal.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Coastal.com issues reported to GetHuman
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