Coastal.com Customer Service Issues

Hello, I attempted to reach out via phone a few days ago but was unable to get through as the line was busy. My recent order # [redacted]2 for glasses has arrived, unfortunately the axis seems to be inverted, causing significant trouble with visibility. I have also emailed you twice to address this issue but have not received a response or a return shipping label for the glasses. Disappointed with the lack of customer service and communication, I urgently need a resolution as my need for the glasses is pressing. If I do not hear back promptly, I will have no choice but to pursue a formal claim in order to obtain a refund. Thank you for addressing this matter promptly.

I recently visited your store in White City and encountered a distressing situation in the dressing room. While trying on items, I was rudely interrupted by a security guard accusing me of hiding merchandise. Despite explaining the situation and offering to show my items, I was treated poorly and felt humiliated. This experience was particularly upsetting for me due to my PTSD. I believe that as a paying customer, I deserved better treatment. I have never faced such behavior from your other staff members who have always been pleasant. I would appreciate your assistance in resolving this issue and ensuring such incidents do not happen in the future. Thank you for your understanding and support.