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What is Coach’s return policy?

Asked 2 years ago
Coach has a return policy that allows customers to return items within a specified time frame after the purchase. For most purchases made through their retail stores, customers can typically return items within thirty days, provided that the items are in unworn and unused condition, with all original tags and packaging intact. If you received a gift, the same thirty-day return window generally applies. For online orders, customers also have the option to return items by mail or directly to a retail store. It is important for customers to be aware that items that are personalized or customized are usually not eligible for return. Additionally, any sale items or merchandise purchased during promotional events may have specific conditions attached to returns, which customers should review before making their purchase. When initiating a return, customers may need to include the packing slip or receipt as proof of purchase, which can make the process smoother. Coach usually provides clear instructions on their website on how to handle returns, including any necessary shipping labels for online returns. For the most accurate and up-to-date information regarding the return policy, including any nuances that may apply to specific items or promotions, it is advisable to refer directly to the Coach website or the current web page where more details about returns can typically be found.
Answered Jul 27th 2025

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