Clinique has a no-questions-asked, satisfaction guaranteed refund and exchange policy. You can return your purchase for a refund or exchange even after using a part of it. However, there are some restrictions on the refund and exchange policy. The procedure for returning an item or items is very simple.
If you made a purchase from Clinique and it was not what you wanted or expected, you may want to return it and get a refund. To learn how, keep reading.
Clinique has a no-questions-asked satisfaction guarantee. If you're not satisfied with your purchase for any reason, just return the unused portion for an exchange or refund. However, this applies only to purchases made online from Clinique itself. If you made the purchase from another retailer, you will have to make the return and refund application to that retailer. Gift cards are not eligible for refund or exchange.
Once you make the return for an exchange, you should see two transactions on your credit card statement. One of them is a credit for the returned item, and the other is a debit for the item you select in exchange.
Please note that Clinique cannot directly process returns of items that were made using PayPal or Afterpay. If you used one of these services to make your purchase, contact Clinique's customer service to try to work something else.
If you received the item as a gift and you want to make the return without the gift giver knowing, contact Clinique's customer service. A customer service representative will help you make the return following your specific instructions.
Contact Clinique's customer service. A customer service representative will send you a free shipping label to make the return, as well as any special instructions for your return. Just package up the item or items you want to return and mail them back using the shipping label you were sent.
To contact Clinique's customer service, you can use the phone or the company's online chat service.
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