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City Concierge Customer FAQ

Top Answers & How-to Guides

What is City Concierge's Phone Number?

The question we are asked most often is about how to talk to City Concierge customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is travel insurance available for my reservation?

Yes, travel insurance is available for your reservation through City Concierge. We understand that unforeseen circumstances can disrupt...
Ask any question you have about City Concierge customer service, get an answer now.
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Reservations

How do I make a reservation?

To make a reservation with City Concierge, you can typically do so by visiting our website or contacting our reservations team directly....
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Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer service team. We understand that plans can change, and we strive to...
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Services

What services does City Concierge offer?

City Concierge offers a comprehensive range of services designed to enhance your travel experience. We specialize in providing personalized...
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Cancellation Policy

What is the cancellation policy?

Our cancellation policy allows for flexibility and convenience in case any unforeseen circumstances arise. Guests can cancel their...
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Payment Methods

What payment methods are accepted?

City Concierge accepts payment via credit card (Visa, Mastercard, American Express) and PayPal. We understand the importance of convenience...
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Fees

Are there any additional fees?

No, there are no additional fees when booking through City Concierge. Our goal is to provide a transparent and hassle-free experience...
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Check-in/Check-out

What is the check-in/check-out procedure?

The check-in/check-out procedure for City Concierge is simple and efficient. Upon arriving at your designated property, you will be...
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Amenities

What amenities are included in the rental properties?

Our rental properties offer a variety of amenities to ensure a comfortable and enjoyable stay. Each property is equipped with essential...
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Travel Insurance

Is travel insurance available for my reservation?

Yes, travel insurance is available for your reservation through City Concierge. We understand that unforeseen circumstances can disrupt...
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Help me with my City Concierge customer service issue

Ask any question you have about City Concierge customer service. We will do our best to get you answers right away.
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