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City Concierge Customer FAQ

Top Answers & How-to Guides

What is City Concierge's Phone Number?

The question we are asked most often is about how to talk to City Concierge customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent City Concierge Customer Questions

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Reservations

How do I make a reservation?

To make a reservation with City Concierge, first identify the desired service, such as event planning or travel arrangements....
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What is the cancellation policy?

City Concierge's cancellation policy outlines conditions for canceling booked services, often requiring notice periods to...
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Can I modify my reservation?

City Concierge generally permits reservation modifications, but it depends on their policies and availability. Changes, such as...
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What happens if I arrive late for my reservation?

Arriving late for a reservation with City Concierge may have various implications depending on the venue's rules. Communicating...
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Services Offered

What services does City Concierge offer?

City Concierge provides a wide range of services to meet diverse urban needs, such as personal assistance, event planning,...
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What is the process for requesting a service or special arrangement?

Requesting a service from City Concierge generally involves exploring their website to understand available offerings, filling...
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Payment and Fees

What payment methods are accepted?

City Concierge accepts various payment methods, including credit and debit cards like Visa and MasterCard, digital options such...
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Are there any additional fees?

When using City Concierge, be aware that extra charges may arise based on the complexity and type of services requested....
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Rental Properties

What is the check-in/check-out procedure?

The check-in and check-out processes at City Concierge ensure a smooth experience for guests. Guests are welcomed by staff, who...
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What amenities are included in the rental properties?

City Concierge offers diverse rental properties, each with unique amenities that often include furnishings, equipped kitchens,...
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Are pets allowed in the rental properties?

City Concierge's pet policies for rental properties can differ by specific property and owner agreements, with some allowing...
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Insurance and Assistance

Is travel insurance available for my reservation?

The availability of travel insurance for your reservation with City Concierge varies based on the booking and current...
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How can I contact the concierge during my stay?

To reach the concierge during your stay, the method varies by location. Typically, there are phone numbers, email options, or...
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