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Carolinas Medical Center Customer FAQ

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What is Carolinas Medical Center's Phone Number?

The question we are asked most often is about how to talk to Carolinas Medical Center customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Carolinas Medical Center Customer Questions

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Medical Services

What type of medical services are available at Carolinas Medical Center?

Carolinas Medical Center, or Atrium Health CMC, provides extensive medical services, including emergency care, surgery, cancer...
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What are the emergency procedures at the hospital?

Carolinas Medical Center prioritizes patient safety and has established emergency procedures that start with triage upon...
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Are there options for financial assistance?

Carolinas Medical Center has various financial assistance programs aimed at helping patients manage their medical costs based...
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Appointments and Referrals

How do I schedule an appointment?

To schedule an appointment at Carolinas Medical Center, visit their official website to find details on services and providers....
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What should I bring when I come for an appointment?

When attending an appointment at Carolinas Medical Center, it is advisable to bring a photo ID, insurance card, a list of...
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How can I get referred to a specialist?

To get a referral to a specialist at Carolinas Medical Center, it is best to start with your primary care physician who can...
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Patient Education and Support

Are there classes for health education available?

Carolinas Medical Center offers a variety of health education classes focused on promoting wellness and covering topics like...
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Is there support for caregivers offered by the hospital?

Carolinas Medical Center provides various support resources for caregivers, including educational programs, support groups, and...
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What amenities are available for waiting families?

Carolinas Medical Center provides various amenities for waiting families, including comfortable seating, restrooms, refreshment...
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Visiting and Policies

What are the visiting policies?

Visiting policies at Carolinas Medical Center can differ by unit and current health guidelines. Generally, visitors are...
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Is there a designated area for patient support dogs?

Carolinas Medical Center values the healing benefits of therapy and support animals, but does not have a specific area for...
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What is the policy on the use of electronic devices?

Carolinas Medical Center has guidelines for electronic device use to maintain a secure environment. Devices are generally...
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Insurance and Billing

What insurances do you accept?

Carolinas Medical Center accommodates a range of insurance plans, including Medicare, Medicaid, and various private insurers....
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How can I access my electronic health records?

Accessing electronic health records at Carolinas Medical Center involves creating an account on the patient portal. Patients...
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How can I get assistance for billing questions?

Patients seeking help with billing questions at Carolinas Medical Center can typically contact the billing department directly...
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