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Cardsdirect.com Customer FAQ

Top Answers & How-to Guides

What is Cardsdirect.com's Phone Number?

The question we are asked most often is about how to talk to Cardsdirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Cardsdirect.com Customer Questions

Help me with my Cardsdirect.com customer service issue

Order Processing

How long does it take to process an order?

Processing an order at Cardsdirect.com usually takes one to three business days, depending on the product and shipping method....
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Can I track the status of my order?

Customers can track their order status at Cardsdirect.com through a confirmation email that often includes a tracking number....
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Do you ship internationally?

While Cardsdirect.com mainly ships within the United States, international shipping may be possible for some items. Customers...
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Payment and Discounts

What payment methods do you accept?

Cardsdirect.com accepts various payment methods, including major credit cards like Visa and Mastercard, and possibly PayPal....
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Do you offer bulk discounts for large orders?

Cardsdirect.com generally offers bulk purchase options with discounts based on order size and product type. It is advisable to...
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Customization Options

Can I customize the design of my cards?

Customers can customize their cards on Cardsdirect.com by changing text, colors, and choosing from different designs for...
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What kind of paper and printing options do you offer?

Cardsdirect.com provides a range of paper choices, including standard and premium cardstock, catering to various preferences....
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Can I order a sample of a card before placing a larger order?

Cardsdirect.com does provide an option to order card samples prior to a larger order. This allows customers to assess the...
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What sizes and shapes of cards do you offer?

Cardsdirect.com offers a diverse selection of card sizes and shapes, including standard sizes like five by seven inches,...
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Can I upload my own artwork?

Cardsdirect.com allows for personalization of many products, but the ability to upload custom artwork may vary by specific...
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Returns and Envelopes

What is your return policy?

Cardsdirect.com has a return policy that allows customers to return items within about 30 days if they are damaged, defective,...
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Are envelopes included with the cards?

Cardsdirect.com typically provides envelopes with their cards for easy mailing, though styles may vary by design. Customers...
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